![]() “Don’t just assume that if you had a high bill that you should pay it,” Duquenne said. The City of Winston-Salem says if you get an abnormally high bill, call them immediately. “I think it’s great that they’re doing something, because I would hate for anybody else to have to go through what we’ve gone through,” Rodriguez-Wolfram said. The city also plans to put in “smart meters” throughout the city, which will notify the city and residents almost immediately should their water usage drastically increase. “What the dials indicate and what they mean and then usual sources of a leak,” said Damon Duquenne, of Winston-Salem utilities. On Friday, they rolled out a new video which details where to look for potential leaks, as well as how to read the meters. The leak could have been noticed earlier, but the city only reads the meters every 60 days. “The city has worked with us and they have dropped that by half, so it’s down to $600 now,” Rodriguez-Wolfram said. Luckily, city utilities were able to make some adjustments to the bill which were in line with the department’s policies and procedures. ![]() “Then we got another bill for $6,800,” he said. The city then told Rodriguez-Wolfram to let the bill cycle, and when the new one came it should be the correct amount. “That was $4,000 to get all of that taken care of,” he said, of the pipe. Rodriguez-Wolfram immediately contacted both the city and a local business to fix the pipe. “When we got the bill for $4,800, it was like, ‘OK, we have a problem, little problem, little problem,'” he said. “I thought, ‘Man, the city’s really good to send us a letter, we’re probably gonna spend an extra maybe $20, $30,'” Rodriguez-Wolfram said.īut, unbeknownst to him, a 70-year-old pipe in the front yard of his Ardmore home had failed, leaking a large amount of water for several days. When the City of Winston-Salem sent him a letter saying he should expect his water bill to be higher than usual, he brushed it off. “For 15 years we have paid $60 every two months,” he said. When Willie Rodriguez-Wolfram got his water bill in December, he thought he was going to have to cancel Christmas. Please look at the time stamp on the story to see when it was last updated. ![]() You can choose to have funds deducted directly from your checking or savings account, or to have your debit or credit card automatically charged each month.This is an archived article and the information in the article may be outdated. How do I make a bill payment in Salem?Īutomatic Bill Pay You can make your payments simple by enrolling in the City of Salem’s free Automatic Bill Pay service. The Winston Salem – Forsyth County Utility Commission provides water for about 185,000 residents living in the Winston-Salem City area. This fee covers the costs of account setup and service. Service initiation fee - A service initiation fee is a non-refundable service fee of 20 that is charged to all customers requesting water and/or sewer service. What does the Winston Salem-Forsyth County Utility Commission do? Based on the results of the credit evaluation, a security deposit up to 150 may be collected. View your account and make online payments on your Water and Stormwater bills. Pay parking tickets received within the City of Winston-Salem. ![]() Use this form for a first-time purchase of the 96-gallon yard-waste carts that are used for residential pickup of yard waste. How to pay for yard waste pickup in Winston-Salem NC? Customers that have shown a past payment history may qualify for assistance on their water and sewer bills. Payment plans for water bills, including extensions, may be available in the county and Wintson Salem North Carolina. You must first pay at least half the delinquent balance before a payment plan can be established Terms are three to six months of interest-free installments Frequently Asked Questions Where can I get help paying my water bill in Winston Salem?įind more rent help in Winston Salemarea. Pay Water Bill | City of Winston-Salem, NCĬustomers unable to pay the total amount by the due date on their bill must call City Link 311 or 33 to make payment arrangements and avoid disconnection. Sign up for paperless billing (e-notify).City of Winston-Salem Water/Stormwater Bill Payment ![]()
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